Last updated September 14, 2026
These terms are the agreement between you and Gearkeun. Read them before registering, listing an item, or buying. Using Gearkeun means you are bound by them. This English text is a translation for convenience; the Indonesian version is the operative one.
In these terms, the following have the meanings given.
You confirm you are at least 18 or married, legally capable under Article 1320 of the Indonesian Civil Code, and not under guardianship.
If you act for a legal entity, you confirm you are authorised to bind it.
Creating an account, listing an item or placing an order means you have read, understood and accepted these terms together with the Privacy Policy, which forms part of them.
In particular you confirm you understand the following consequences, each set out in the clause named: funds are held until the item is received or a deadline passes (clause 24); goods are treated as received as ordered once the Buyer confirms or the inspection window ends without a complaint (clause 17); Gearkeun's ruling on a complaint decides where held funds go (clause 20); an Order can end by itself once a deadline passes (clauses 16, 17 and 21); shipping is not refunded if the Order is cancelled, because Gearkeun pays the carrier for it (clauses 18, 21 and 23); and Gearkeun may close an Order whose parcel the courier says will not arrive (clauses 18 and 23).
This acceptance does not reduce any right the law gives you, and does not give effect to any provision the law does not permit to be agreed. Clause 42 sets out what happens to such a provision.
The Platform is not for minors. If we learn an account belongs to one, we close it and delete the personal data unless we are required to keep it.
These terms are a valid and binding electronic agreement under Indonesian electronic information and transactions law and its implementing regulations.
Consent given by clicking, tapping or another action on the Platform has the same legal force as a wet signature.
Electronic records on Gearkeun's systems, including order times, order status and the contents of the order thread, are valid evidence. They are agreed as the primary reference where the parties disagree about what happened and when, without preventing either party from producing other evidence.
The particulars of each Order, meaning the identity of the parties, the item specification, the transaction value, how and by when payment is made, how the item is shipped, and the return and cancellation terms, are set out on the listing, the order page and the invoice. Together with these terms they form the electronic contract for that Order within the meaning of Indonesian electronic commerce regulation.
Shipment statuses and parcel scans come from the delivery provider. Gearkeun relies on them in good faith to run Orders and to assess complaints. An error that originates in the courier's records is not Gearkeun's fault, and the parties remain free to show evidence that differs.
These terms are made in Indonesian. The English version is a translation provided for ease of reading.
If the two differ in interpretation, the Indonesian version prevails, in line with the Indonesian language law.
Gearkeun is a platform operator and an agent authorised to market and facilitate the sale of Consigned Goods. Gearkeun is not the owner, the producer, or the seller of Consigned Goods.
Gearkeun does not take physical possession of Consigned Goods. They stay with the Seller and are shipped by the Seller directly to the Buyer. The relationship is therefore a mandate under Article 1792 and following of the Civil Code, not a deposit of goods under Article 1694 and following, so Gearkeun carries no duty of storage or care.
The sale contract is formed between Seller and Buyer. Gearkeun facilitates it, holds the funds, and mediates disputes.
The courier is booked by Gearkeun through the Platform for and on behalf of the parties, using the shipping the Buyer has already paid. Gearkeun is not a carrier and is not a party to the contract of carriage other than as the one who booked it on the parties' behalf. Where the amount the courier actually charges exceeds the shipping quoted, Gearkeun bears the difference and does not bill it back to either the Seller or the Buyer. Equally, a quote that turns out higher than the amount charged gives rise to no claim for the difference.
Because the courier is booked through Gearkeun's account, Gearkeun is recorded as the customer of the delivery provider. It holds that position solely for and on behalf of the parties. Responsibility for a parcel while it is in the courier's hands stays with the delivery provider, as the Indonesian Post Law provides.
Payments are processed by a third-party payment provider. Gearkeun is not a bank and issues no electronic money, and that provider's own terms also apply to your payment.
A small number of items are Gearkeun Goods, shown on the listing as sold by Gearkeun. For those, Gearkeun is the seller and carries the seller's obligations under consumer law in full.
Accounts with admin rights cannot buy anything on the Platform. The rule is enforced in the database, not merely hidden in the interface.
The basis is Article 1470 of the Civil Code, which forbids an agent from buying goods entrusted to them for sale. The sanction is nullity plus damages.
It applies to every item, not only Consigned Goods, so that no exception has to be reasoned about.
One person, one account. You are responsible for keeping your password confidential and for activity on your account.
The details you enter must be true, complete and current. A Seller must provide a WhatsApp number so a Buyer can reach them if the Platform is unavailable. It is never shown to other Users.
Tell us at once if you suspect somebody else has access. Until we receive that notice, actions taken through your account are treated as yours, unless you can show the access followed from Gearkeun's own failure.
By listing an item, the Seller represents and warrants that:
Counterfeit, replica and unauthorised branded goods are forbidden, including forged safety certification stickers such as an SNI mark not issued by an authorised body.
The Seller is fully responsible for authenticity. If an item is shown to be counterfeit, the Order is cancelled, the Buyer is refunded in full, and the Seller's account may be suspended or closed.
Gearkeun may report suspected counterfeiting to the brand owner and to law enforcement.
Helmets have a service life. Manufacturers generally recommend replacement around five years from the production date, regardless of appearance.
Gearkeun requires SNI status to be stated on every helmet listing and shows the helmet's age where a production date is given. Gearkeun does not claim every helmet is SNI certified, and does not claim a non-SNI helmet is fit for use on public roads.
Non-SNI helmets are offered for track use, collection, or other use off public roads. Use on public roads is the Buyer's own responsibility and may breach traffic regulations.
Gearkeun performs no laboratory testing. What the Platform guarantees is that the safety facts are stated, not that goods have been tested.
The following may not be offered through the Platform:
All rights in the Gearkeun name, logo, design, text and software remain Gearkeun's. You may not copy, alter or use them without written permission.
Content you upload stays yours. By uploading it you grant Gearkeun a non-exclusive, royalty-free, worldwide licence to store, display, resize, reformat and promote it, solely to operate and market the Platform.
That licence ends when the Content is deleted, except for copies we must retain as transaction records or dispute evidence, and except for promotional material already published that cannot reasonably be withdrawn.
You warrant that you hold the rights to the Content and that it infringes nobody else's rights.
If you believe Content on the Platform infringes your rights, tell us through the Contact page, identifying the item and the basis of your right. We will act on it and may take the Content down while we look.
Every listing is reviewed before it goes live. A rejected listing carries a reason the Seller can read.
Gearkeun may refuse, remove or require changes to a listing that does not meet these terms. A reason is still given, unless removal is needed to prevent real harm to other Users or a legal obligation prevents the explanation.
Once approved, the category, SNI status and production date can no longer be changed by the Seller. Those three are what review checks, and changing them afterwards would make the review meaningless. Gearkeun corrects them on request.
Gearkeun takes 5% of the item price on Consigned Goods, and 0% on Gearkeun Goods, where there is no consignor to pay.
No markup. The Buyer pays the listed price and the Seller receives it less commission. The breakdown is shown to the Seller before the listing is submitted.
The Payment Fee is a separate charge, paid by the Buyer to cover what the payment provider takes. What that provider takes depends on the method the Buyer chooses on the payment page, so the fee is set at the highest rate that could apply and any difference is retained by Gearkeun. It is shown as its own line before payment.
The Buyer also pays a fixed Gearkeun service fee on each Order, separate from any withdrawal fee. It is shown as its own line before payment.
Withdrawal fees are charged by the payment provider and borne by whoever withdraws, Seller or Buyer alike.
A change in the commission rate applies only to listings created after it is announced. Live listings keep the rate that applied when they were created.
Opening the checkout does not reserve the item. Several Buyers may order the same item, and the first to complete payment gets it. The others are cancelled and nothing is charged.
An order left unpaid for 24 hours is cancelled automatically so the item returns to the catalogue.
For new goods with more than one unit in stock, the Buyer may buy several units in one Order, up to the stock available. The item price, the payment provider's fee and the shipping are all calculated on the number of units bought.
Shipping is calculated from the per-unit weight and dimensions the Seller entered, for every unit bought, because each unit is packed on its own. Couriers bill on the greater of actual and volumetric weight. The carriers offered are limited to those the Seller has said they can use. Where no rate provider is connected, shipping is shown as an estimate and labelled as one.
A payment counts as received once the payment provider confirms it to Gearkeun. Until that confirmation exists the Order is unpaid, even if the payment page has been opened. Where a payment has been started but not finished, the Platform tells the Buyer not to pay again until its status is clear.
Before paying, Buyers are encouraged to ask the Seller about availability and condition using the chat on the listing page.
Gearkeun may temporarily close order creation where shipping cannot be booked, for instance while the shipping provider is unreachable. In that case no Order is created and no money is taken, and Gearkeun is not liable for a purchase delayed by it.
If a payment is cancelled, reversed or declared invalid by the payment provider after the Order is under way, Gearkeun may cancel the Order and hold or recover the funds connected with that payment.
The Seller must book the courier through the Platform and hand over the parcel within 3 days of payment. The clock runs from payment, not from when the Seller accepts the order.
The tracking number is issued by the courier through that booking rather than typed by the Seller. The shipping is paid up front through the Platform, so the Seller pays nothing at the courier counter. By default the courier collects from the Seller's origin address; some carriers also accept a hand-over at their agent, and that option appears only where the carrier being used offers it.
The Seller may ask the courier to collect at once or schedule a collection time, no later than 1 day after the deadline above. The Order counts as processed on time so long as the courier was booked before that deadline.
If no courier is available to collect, or the booking is cancelled before the parcel is collected, the courier may be booked again or Gearkeun cancels the Order. While the parcel has not been collected, Gearkeun may also stop a booked shipment and cancel the Order. In both cases the goods are still with the Seller, and the money is handled as clause 18 sets out.
An order not shipped by then is cancelled automatically, the Buyer is refunded, and the item returns to the catalogue.
Repeated lateness may lead to suspension.
The Buyer may inspect the item on arrival. The window is 7 days from the courier reporting delivery, and never less than the 2 days required by Indonesian electronic commerce regulation.
The Buyer's right under that regulation to exchange goods or cancel the purchase, where the goods do not match, are damaged, carry a hidden defect or have expired, is exercised through a complaint under clause 19 within this window.
Once the Buyer confirms receipt, or the window ends with no complaint, the goods are treated as received as ordered and the funds go to the Seller. From then on Gearkeun no longer holds the funds and cannot recall a payment already released. This does not remove the Buyer's rights over hidden defects under Article 1504 and following of the Civil Code, which lie against the Seller, or against Gearkeun for Gearkeun Goods.
Buyers are encouraged to record a video while opening the parcel. A complaint not supported by enough evidence may not be upheld.
The window only starts once the parcel is recorded as arrived, either by the courier or by the Buyer marking it so. Until then no clock runs and the funds stay held.
The deadline exists so a Seller's money is not held forever because a Buyer forgot to press confirm. It stops running while a complaint is open.
The thread stays open while the item is still on sale, so a Buyer who has finished an Order can still ask about stock or another size on the same listing. It becomes read-only once the Order has ended and the item is no longer offered. Its contents remain as a record.
A Buyer may cancel before the courier is booked. Once the courier is booked and a tracking number issued, the Buyer can no longer cancel. What is available after that is a complaint, or a closure by Gearkeun as clause 16 and this clause set out.
Sellers have no cancel control. A Seller whose item turns out to be unsendable must say so in the order thread so the Buyer can cancel.
On a cancellation after payment, what the Buyer receives back is the item price. Shipping and the Gearkeun service fee are not refunded, whatever ended the Order and whoever cancelled it.
Shipping is a fixed price for the delivery Gearkeun arranges through a delivery provider, paid up front because Gearkeun pays the courier on the parties' behalf at booking. It is therefore not refunded, including where the courier had not yet set out.
In return for the rate differences Gearkeun absorbs under clause 5, any refund, rebate or credit of shipping that a delivery provider gives Gearkeun, including for a cancelled booking or a failed delivery, belongs to Gearkeun. The parties agree it is not something Gearkeun must account for or hand over to them under Article 1802 of the Civil Code. This does not apply to compensation for goods, which clause 23 covers.
The Payment Fee cannot be returned, because the provider's cut was taken when the payment was processed.
Gearkeun may cancel an order it reasonably believes is an abuse of the Platform, with notice to both parties.
Gearkeun also closes an order whose parcel the courier says will not arrive: refused, destroyed, or brought back because nobody took it. What happens to the money is set out in clauses 21 and 23. A parcel that reached the destination and was then refused by the Buyer is dealt with separately in clause 21.
A Buyer may raise a complaint while the Order is in transit and not yet completed, stating the reason. Once the Order has completed, no complaint can be raised through the Platform.
The available kinds are: not as described, damaged in transit, suspected counterfeit, and another problem with the goods received.
Every complaint must carry evidence, up to 6 photos, videos or files. Every kind concerns goods already in the Buyer's hands, so every kind can be evidenced.
A parcel that never turns up is not a kind of complaint, because whether a parcel arrived is a fact the courier records. The Buyer may ask Gearkeun for help from the order page, and Gearkeun deals with it on the shipment record under clauses 18 and 23.
While a complaint is open, funds stay held and the automatic release deadline stops.
The Seller cannot edit or delete the complaint, because it is the case against them.
The parties must answer a request from Gearkeun for information or evidence within the time the request states. Where there is no answer, Gearkeun decides on the evidence available.
A complaint built on falsified statements or evidence is an abuse of the Platform under clause 29.
Gearkeun decides as the platform holding the funds, not as an arbitrator or a court. Its decision is binding so far as it concerns where funds held on the Platform go, and does not prevent the parties from pursuing legal remedies against each other.
Gearkeun reviews both accounts and the evidence, then decides one of:
There are two reasons an item comes back to the Seller, and they do not end the same way.
The first is a return decided by Gearkeun in a complaint. The Buyer cannot return an item at will, and the Seller cannot demand one. The Seller chooses the courier for the journey back, because it is their address the parcel is going to and they know which services reach it. The Buyer calls that courier through the Platform when the parcel is ready to hand over, because the parcel is with them. The Buyer may have it collected or hand it over at an agent where the chosen carrier offers that. The return tracking number is issued by the courier through that booking and is not typed in by hand.
On that kind of return the Seller carries the return postage, because it was their listing that was wrong. The Seller picks the service from the rates available and pays for it in advance through a payment page, before any courier can be called. What they pay is the postage, the payment provider's fee and the Gearkeun service fee, each shown as its own line. Once it is paid the choice of courier is fixed, because what is booked has to be what was paid for.
Where the Seller is Gearkeun's own account, including consigned goods recorded on Gearkeun's account, Gearkeun carries the return postage. There is no payment page: Gearkeun chooses the courier, and the Buyer can call it straight away.
The Buyer must book the return courier within 3 days of the Seller paying the return postage, or of an earlier return booking being released. If that passes with no booking, the return does not happen: the Order completes, the funds go to the Seller, the goods stay with the Buyer, and the Buyer receives no refund.
If the return shipment fails before the parcel is collected, because no courier was found or the booking was cancelled, the courier may be booked again. If the Order is closed in that state, the funds go to the Seller, because the goods are still with the Buyer.
If the return parcel is refused, destroyed or lost after the courier collected it, the item price is returned to the Buyer, because the risk of the return journey is the Seller's under clause 23. Gearkeun may decide otherwise only where the shipment record or other evidence shows the failure came from the Buyer's own act.
If the courier brings the return parcel back to the Buyer, the Order completes by itself and the funds go to the Seller, because the goods remain with the Buyer.
The original shipping is not refunded. That journey was genuinely made and the fee was already passed to the courier, so there is nothing left to recall. The Buyer receives the item price.
The second is the courier bringing the parcel back because nobody took it at the destination. The courier made that journey and the fee was already passed to them, so what returns to the Buyer is the item price. Shipping does not, because it has already been paid to the courier, as clause 18 sets out. The Seller collects the goods from the courier agent using the same tracking number, and their listing goes back on sale by itself.
Where the failed delivery was not the Buyer's doing, for instance the address was right and somebody was there but the courier never came, the Buyer may raise it as a complaint and Gearkeun will weigh it against the shipment record.
A refusal by the Buyer is not the same as nobody being there. Where the shipment record or the courier's account shows the parcel was brought to the destination and refused by the Buyer or somebody receiving on their behalf, while the goods matched the Order, delivery is treated as properly tendered and the Buyer as having failed to take it. A Buyer who objects to the goods must accept them first and raise a complaint under clause 19, not refuse them at the door.
In such a refusal, Gearkeun may choose, on the shipment record and what the parties say, between completing the Order and releasing the funds to the Seller, or closing the Order and returning the item price to the Buyer. That choice may be made for as long as the Order has not ended by itself.
Where the Order is completed because of such a refusal, the sale is treated as performed and the goods remain the Buyer's. Goods the courier brings back are held by the Seller for the Buyer, and the Buyer may ask in the order thread for them to be sent again. The cost of sending them again and any other cost the refusal causes falls on the Buyer, because the loss arises from the Buyer's own failure.
The Seller receives no payment for an Order that ends with the item coming back.
Once the returned item is reported as arrived, the Seller has 7 days to check it. After that the Order closes by itself and the refund obligation to the Buyer is raised without waiting on the Seller. The limit exists so the Buyer is not held indefinitely because the Seller never pressed a button.
While nothing has reported the returned parcel arriving, no limit is running.
Damage to or loss of the goods on the return journey is the Seller's risk. It does not delay, reduce or cancel the Buyer's refund, and Gearkeun does not hold funds because of it. A Seller's claim for damage or loss in the courier's hands lies against the courier under clause 23. A claim that the goods are not the goods that were bought, or were damaged by the Buyer before hand-over to the courier, lies against the Buyer directly, outside the Platform.
A refund once raised, whether because the Seller confirmed receipt or because the return inspection window ended, cannot be recalled through the Platform.
A complaint does not cover:
Transit risk sits with the courier. The Seller must assist the claim by providing proof of posting and packing.
Gearkeun holds the funds until the position is clear and does not release funds on a lost parcel.
Where the courier says a parcel was refused or destroyed, and the refusal is not a refusal by the Buyer under clause 21, Gearkeun closes the Order and returns the item price to the Buyer. The shipping is not returned, because that journey was already paid to the courier. The Seller receives no payment for that Order.
On an Order of several units, only the units in the refused or destroyed Order leave the stock. They do not come back as stock, and the remaining units stay on sale. A listing is only marked lost when no units remain and none was ever received by a Buyer.
Closing the Order does not extinguish any claim against the courier. That claim runs separately, and Gearkeun provides the shipment references needed to make it.
Between Seller and Buyer, the risk in the goods while they travel to the Buyer is the Seller's, and passes to the Buyer when the goods are recorded as arrived.
On a return, the risk comes back to the Seller when the Buyer hands the parcel to the courier booked through the Platform. That courier is chosen and paid for by the Seller, and the goods are owed back to the Seller, so the Seller is the party entitled to them and carries their risk under Article 1237 of the Civil Code. The Buyer's duty to return the goods is met by that hand-over, in adequate packing, and does not revive if the goods are later damaged or lost through no fault of the Buyer, under Article 1444 of the Civil Code.
Shipments are booked without insurance unless stated otherwise at booking. Compensation from a courier follows the courier's own terms, may be capped, and may be less than the item price.
Under Articles 31 and 35 of the Post Law, a courier is not liable for damage arising from the nature of the goods or from the sender's fault, including inadequate packing, nor for a parcel opened, inspected or seized by an authorised official. On the way to the Buyer, such a loss falls on the Seller. On a return it remains the Seller's risk, unless it is shown to have come from the Buyer packing the goods inadequately.
Gearkeun does not hold the parcel and cannot compel the courier. Tracing a parcel that is held, late, not moving or lost is a matter between the parties and the delivery provider. Gearkeun's help is limited to providing the tracking number and booking details and putting the parties in touch with the courier, and that help does not make Gearkeun answerable for the parcel.
The courier is booked for and on behalf of the parties, so the parties may claim against the courier directly under Article 1799 of the Civil Code. On request, Gearkeun may lodge the claim as the one who booked, or assign its rights as the booking party to the party carrying the loss under Article 613 of the Civil Code, on the evidence that party provides. Gearkeun does not guarantee the claim will succeed.
Compensation for goods that Gearkeun receives from a courier is passed to the party carrying the loss of those goods. A refund or credit of shipping is not compensation for goods and belongs to Gearkeun under clause 18.
A parcel being late, held or lost in the courier's hands is not Gearkeun's negligence. Until the courier gives a final status the funds stay held, and Gearkeun bears no interest or loss for how long that takes.
If a parcel stops moving or is held without explanation for an unreasonable time, Gearkeun may close the Order on the shipment record and what the parties say, with the same consequences for the funds as a lost parcel.
Gearkeun is not a courier and does not carry losses that are the courier's responsibility, unless the loss followed from Gearkeun's own failure.
The Buyer's funds are held from payment until the Buyer confirms receipt or an automatic deadline passes.
This is transaction security, not a deposit. Gearkeun offers no wallet, accepts no stored balance, and pays no interest or return of any kind on funds held.
Funds held are not Gearkeun's and are not used for Gearkeun's operating purposes.
Once an Order completes, the proceeds become available for the Seller to withdraw to a bank account or e-wallet in their own name. Withdrawals to an account in somebody else's name are not made.
Gearkeun processes a withdrawal request within 1 to 3 business days of receiving it and of all conditions being met.
When the money lands depends on the bank or e-wallet provider and is outside Gearkeun's control.
If something prevents processing within that time, we tell the Seller why.
Money sent to a User by mistake, including a duplicate withdrawal or refund and a withdrawal on an Order later cancelled, must be returned to Gearkeun as a payment not owed under Article 1359 of the Civil Code. Gearkeun may set that obligation off against other money due to the User on the Platform, under Article 1425 and following of the Civil Code.
A withdrawal on a transaction above Rp 5.000.000 is held for 24 hours before it can be requested.
This is Gearkeun's own policy, not a regulatory requirement. Holding funds proves the Buyer got what they paid for; it proves nothing about whether the money should be moving.
Gearkeun may hold a withdrawal longer where abuse is suspected, for the duration of the review, and will say so unless disclosure is prohibited.
An order cancelled after payment creates a refund obligation to the Buyer.
The Buyer nominates the destination account from the order page. Refunds are only made to an account in the Buyer's own name.
The item price is always returned. Shipping is not returned, whatever ended the Order, because Gearkeun pays the carrier for it. Nor is the Gearkeun service fee. The detail is the same as clause 18.
The Payment Fee cannot be returned, because the provider's cut was taken when the payment was processed.
Where the cancellation followed from Gearkeun's own failure, everything the Buyer paid is returned.
The listed price is the final price the Buyer pays.
Tax on income a Seller earns from sales is the Seller's own responsibility.
Gearkeun may withhold or collect tax where regulation requires it, and will say so before doing it.
The receipt the Platform issues is not a faktur pajak. Only a taxable entrepreneur may issue one.
The following are forbidden and may lead to suspension, cancelled transactions, held funds and a report to law enforcement:
Gearkeun may ask for identity verification at any time, particularly before a withdrawal, on a high-value transaction, or where abuse is indicated.
It may take the form of an identity document, proof of account ownership, or proof of ownership of the item.
Until a request is met, Gearkeun may hold a withdrawal or limit the account. Documents provided are handled under the Privacy Policy and are never shown to other Users.
The Platform may not be used to disguise the origin of funds, finance unlawful activity, or move money without a genuine sale behind it.
Gearkeun may hold, refuse or cancel a transaction it reasonably suspects is connected to a criminal offence, and may report it under Indonesian anti money laundering regulation.
Gearkeun is not obliged to explain a refusal where doing so would obstruct an investigation or is prohibited.
Gearkeun may examine accounts, listings, transactions and order threads so far as needed to handle a complaint, investigate suspected abuse, or meet a lawful request from an authority.
Order threads cannot be edited or deleted by anyone, including Gearkeun, so they remain usable as evidence.
Examination goes no further than that purpose. We do not read threads unconnected to a complaint or a suspected breach.
Gearkeun may suspend or close an account for a breach of these terms, well-founded suspicion of abuse, a lawful request from an authority, or a real risk of loss to other Users.
Messages in an order chat are screened automatically for contact details, and a message carrying them is refused before it is sent. That refusal stops one message and nothing more; it is not a decision producing legal effects for the User, and the message can be sent again without the contact details in it.
Gearkeun may mute a User in one particular order chat where that chat is being used to harass, to pressure, or to move the transaction off the Platform. A muted User can still read the chat and can still contact Gearkeun.
The contents of an order chat cannot be edited or deleted by anyone, including its author and including Gearkeun, because the chat is the evidence if an Order is disputed. What Gearkeun can do is conceal the contents of an offending message, leaving a record that the message existed and was concealed.
A suspension is notified with its reason, unless notice would obstruct an investigation or is prohibited. You may object through the Contact page, and we will respond.
Suspension does not cancel obligations already incurred. Orders in progress are still completed, and money owed to a User is still paid once their obligations are met.
You may close your account at any time. An account with live listings, orders in progress, or unmet obligations cannot be closed until those are resolved.
Transaction records are kept after closure, so far as electronic commerce and tax regulation require.
Gearkeun may refuse service, a listing, or a particular transaction, provided the refusal is not on a ground prohibited by law such as ethnicity, religion, race, sex or disability.
Gearkeun processes personal data under Indonesian personal data protection law and the Privacy Policy, which forms part of these terms.
The bases we rely on are performance of this agreement, compliance with legal obligations, and the legitimate interest of preventing abuse of the Platform.
You have the right to access, correct, restrict, withdraw consent to, and delete your personal data, except data we are required to keep.
Data is stored with a cloud infrastructure provider whose data centre is outside Indonesia. The detail and the safeguards are in the Privacy Policy.
Gearkeun is responsible for the service it provides itself: availability of the Platform, the security of funds held, handling complaints, and protecting personal data.
For Consigned Goods, the seller's obligations under consumer law rest with the Seller, because the Seller is the one selling. For Gearkeun Goods they rest with Gearkeun.
Gearkeun is not responsible for loss arising from a Seller's inaccurate description, a courier's failure, a third-party service outage, or a User's own actions.
Except in cases of intent or gross negligence, Gearkeun's liability to a User for any one event is limited to the value of the transaction concerned.
With the same exception, Gearkeun is not liable for loss that could not be foreseen when the Order was made or that is not a direct consequence of Gearkeun's own act, including loss of profit, under Articles 1247 and 1248 of the Civil Code.
Nothing here reduces a User's consumer rights that cannot be contracted away, or relieves Gearkeun of liability for its own unlawful acts.
You agree to hold Gearkeun harmless from third-party claims and reasonable costs, so far as they arise from your breach of these terms, from goods or Content you uploaded, or from your infringement of another person's rights.
In particular, the Seller holds Gearkeun harmless from claims by Buyers, brand owners or authorities arising from the goods they sold, including their authenticity, safety, standardisation and match with their description, together with fines and reasonable costs imposed on Gearkeun as a result.
This does not apply so far as the claim arises from Gearkeun's own fault.
We will notify you of such a claim within a reasonable time and give you the opportunity to take part in responding to it.
A party's obligations are suspended during a force majeure event, meaning circumstances beyond reasonable control and not foreseeable, within the meaning of Articles 1244 and 1245 of the Civil Code.
This includes natural disaster, fire, epidemic, civil unrest, war, government action, wide-area power or telecommunications failure, and outages at cloud, payment or delivery providers beyond our control.
The affected party notifies the other within a reasonable time and resumes its obligations once the event ends.
Force majeure does not extinguish the obligation to return funds held.
A mandate ends on the death of the principal under Article 1813 of the Civil Code. If a Seller dies, Gearkeun's authority to market their goods therefore ends by operation of law.
Once we receive notice and adequate proof, that Seller's listings are removed and unshipped orders are cancelled with refunds to the Buyers.
Funds already due to the Seller are paid to the lawful heirs on production of a certificate of inheritance and other reasonable supporting documents.
This applies equally, so far as it can, where a Seller is placed under guardianship.
Gearkeun may change these terms. Material changes are announced on the Platform at least 3 days before they take effect, except changes required by regulation or needed urgently for the Platform's security, which take effect when announced.
A change affecting a Seller's rights, obligations or fees is communicated to the Seller on the Platform, and the Seller's consent is given by electronic contract, either by accepting it on the Platform or by keeping or creating listings after the change takes effect.
A Seller may object in writing to a one-sided change through the Contact page, and Gearkeun answers within 14 business days. A Seller who does not accept the change may withdraw their listings at no charge.
Changes are not retroactive. Orders already placed and listings already live remain under the terms that applied at the time.
If you do not accept a change, you may stop using the Platform and close your account before it takes effect, once your outstanding obligations are settled. Continuing to use the Platform afterwards means you accept it.
You may not assign your rights or obligations under these terms without Gearkeun's written consent.
Gearkeun may assign its rights and obligations in a merger, consolidation, acquisition or transfer of the business, provided the transferee is bound by equivalent terms and your rights are not reduced. You will be notified.
If a provision is held invalid, void or unenforceable by a court or competent body, the remainder stays in force.
The invalid provision is replaced by a valid one that comes closest to the original intention.
These terms are not intended to contain any standard clause prohibited by Article 18 of Law No. 8 of 1999 on Consumer Protection. If a provision here turns out to be one of those, it is void by operation of law without anybody having to say so, Gearkeun may not rely on it, and the remaining provisions are unaffected.
A failure by Gearkeun to exercise a right on one occasion is not a waiver of it and does not prevent it being exercised later.
A waiver is only effective if given in writing.
The parties waive Articles 1266 and 1267 of the Civil Code so far as they require a court order to terminate an agreement.
Suspension or closure under these terms may therefore be carried out without first obtaining a court order, without prejudice to the affected party's right to seek legal remedy.
These terms are governed by the law of the Republic of Indonesia.
Disputes are first taken up amicably through Gearkeun's official contact. We respond within 7 business days of receiving an objection.
If no agreement is reached within 30 days, the dispute may be brought before the Consumer Dispute Settlement Body for Users acting as consumers, or before the competent District Court.
Nothing here reduces a consumer's right to the remedies provided by Indonesian consumer protection law, including bringing a claim at the consumer's own domicile.
Gearkeun keeps financial transaction records for 10 years and other transaction-related records for 5 years, as electronic commerce regulation requires.
Photographs in a thread are removed 30 days after the order is completed or cancelled, or 30 days after the last message where the conversation never became an order. The record that a photograph was sent remains.
Questions, objections, infringement reports and personal data requests can be made through the Contact page.
Gearkeun is an electronic system operator subject to the registration obligations set by applicable regulation. The operator's identity and full address are on the Contact page.